Originally Posted by
SkyTeam777
I called and at first they didnt want to switch it, but then she talked with a supervisor and said she would make notations in the account that at the end of the promotion they would offer the free nights instead of the points. But, they could only put a note in the account instead of switching it right away. Hope they will honor it down the road! But, I do appreciate the switch.
This sounds
exactly what i did back in August. Below is a copy/paste from a post i made on page 6. Maybe this will happen to you as well...
So this most recent megabonus, I called this past August and they switched it to the 2 cat 1-5 certificates...i was originally signed up for the 40k pt bonus after 20 stays.
They said it wouldn't change on my online profile, but they would track it on their end.
I called back November to check on the status, and they said the agent, back in August, told me incorrect information. Their rewards department cannot add 1-5 certificates onto my account...they can however add pts of course. This is what I was told over the phone....
So therefore he went to speak to a supervisor, and instead agreed to give me 50k points after my 4th stay...this was his nice gesture for the mistake the agent made in August (which is equivalent to 2 cat 1-5 certificates)
I just received the 50k points...not too bad Some may doubt what I am saying, so if you want further proof, then PM me and ill send you a screenshot of the "goodwill adjustment" on my account