That, to put it gently, sucks. How many weeks were your parents supposed to see in return for the 2900 miles you burned on their behalf? While you won't be given the miles back, would they allow you to redesignate the giftee? Are your parents current subscribers or is it that they were subscribers at sometime in the past? (If I do it, I think I'll use my mother-in-law's different last name to have it delivered to my address.)

How long between when you requested it and you were advised that your parents wouldn't be getting the paper, but your miles weren't coming back to you? Did you do it through the USAir website?