FlyerTalk Forums - View Single Post - Cash+Points "booking error" claimed by hotel - recourse upon arrival?
Old Dec 23, 2012 | 7:25 pm
  #14  
Braindrain
 
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
Originally Posted by Darlox
However, the supervisor says that SHE also isn't able to change this, as rate adjustments can only be done from the property, and it must be changed by someone at the hotel. She called the hotel herself, and "nobody able to change this is there at the moment", but she took my cell number and promised to call back within an hour.
Contact CCS. Hotel staff are less likely to jerk you around when Corporate is involved.
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