Originally Posted by
Darlox
I'm currently waiting to hear back from a manager. I DO have a printed confirmation showing the rate I'd booked. I think this is being exacerbated by it being a holiday weekend, and anybody empowered to do more than stare blankly at a computer screen is on vacation until Wednesday...
Try hard to get this fixed before you take possession of a room. After you've checked in, the hotel may try to say that they could refund you the difference between what you booked and what you got, but since the regular room only on C&P is exactly the same price as on your confirmation, they could try to get away with doing nothing.