Originally Posted by Darlox

So I'm debating the best way to handle a rather odd situation, and don't know whether to go full-bore aggressive here, or shrug it off as "mistakes happen"...

I booked a simple 2-night stay in Canada at a Cat3 hotel using Cash+Points. When I booked, the room that was offered was a Club Level King for 2800 points + $45 USD / night. I don't burn points that often, most of my travel being business, so I didn't think anything of this when I booked, other than it looked like a good deal. Notably, the Club Level room was to include parking and WiFi Internet.

Booked online, points deducted, confirmation received. The ONLINE confirmation page shows the same thing as above... 5600 points + $90 USD total.

Well, when I arrived, the hotel tries to whack me for $95 CAD per night. They say the booking was "an online error" and only the standard room should have been points + $45 USD... the club room "should" have been points + $95 CAD.

Of course, without parking and internet, it means that the "standard" room they offered was actually points + $45 USD + ~$25 CAD / night. Still technically cheaper than what they WANTED to charge me, but a heck of a lot more expensive than what was advertised, booked and expected!

The bit that makes this difficult is that the EMAIL confirmation I received (which I didn't read, to be honest) indicated the rate as "0 points + $95 CAD / night". Clearly there's an error here too with the 0 points thing, but it does show the $95 CAD. The website confirmation under my account continues, to this moment, to show 2800 points + $45 USD /night. I never even opened the email until I was trying to figure out whether I or the hotel was at fault here.

Any thoughts / suggestions?? I figure my choices are to suck up the standard room plus costs, go back and try to argue to waive the parking and Internet fees, or dispute the whole mess with AmEx and let them sort it out later amongst themselves, since I have a printed confirmation as to the rate that was supposed to be paid.