Originally Posted by
sdsearch
- You need to log into your Citicards account.
- Then select the card that you want to cancel (so that you're viewing information such as Current Activity for that card only, not the summary of all your accounts, and not any other card).
- With the card you want to cancel selected, go to the Help & Contact Us menu at the top of the page and select Email Customer Service.
- Click on Send A New Message.
- For Topic, select Account - Other.
- For subject, something like "please cancel Amex card ending in 0000".
- Make sure your email address is correct (it should be filled in automatically).
- In the Message, just say something like "Please cancel my Amex card ending in 0000. Thank you."
- Click Send Message.
- You may not get any response, but within a business day or two when you go back to your summary of accounts you will see the red "this card has been closed" message for the card in question. (It could be as soon as a few hours.)
- If they do reply to you, they will not exactly reply by email. They'll reply in your online message center, and at most send you an email saying that you have a new message in your online message center.
I just tried this and it DID NOT work!!!
You will not be able to enter "please cancel Amex card ending in 0000" because the subject line only allow 36 characters (yes, I counted). You would think that advances in information technology would allow subject lines longer than 36 characters, but no. If you even try to type in the 37th character, you'd see that the pre-filled email field would get over-written by your 37th character because the geniuses at Citi thought it would be a good idea to automatically focus on the next text field once you have typed in 36 characters.</rant>
Other than this, this method seems to work. Thanks sdsearch
