Originally Posted by
bioyuki
I stop by the Tumi store hoping to get a replacement while my bag is repaired. The store clerk was very surprised my bag broke considering how little I was carrying in it. She said there was nothing they could do. My bag was been sent for warranty repair and the earliest I get it back is 3-4 weeks. I left the store with all my stuff in a Tumi shopping bag and spent the rest of the day going to investor meetings embarrassingly pulling my dented laptop out of a f*cking shopping bag
All right, I am sorry to laugh at your expense, but this did make me chuckle...
So what did you expect to happen when you needed warranty service? You thought they would provide a "loaner" bag, like an auto dealership? I have said in several other posts, what good is a "lifetime warranty" when you are on the road and your bag fails? They are not just going to hand you a new bag, they're going to repair the old one. Which means several weeks without your bag. What do you do when you're bag fails while you're in the middle of a trip?
With 20/20 hindsight you should have left the Tumi store and gone to Target or TJMaxx/Marshalls and bought a cheap laptop bag, to hold you over until the warranty repair was complete.