Originally Posted by TurboT

This is interesting. For the last megabonus I called to get mind switched from points because we were having a baby and as a result my usual travel was going to be cut short. Similar to you situation, I was told that it wouldn't show up on the account. I tried to ask for the two nights up to category 5, but they only offered the three nights up to a category four. I have received two of the nights already. I called them to see if I was one or two nights stays away from the third and final free night and I was told I was only one away. Lucky for me I have one more stay. They said if the third free night does not post to just call back after the stay.

Btw, I couldn't get a reason from the customer service agent as to why I couldn't get the 2 nights up to Cat 5, but that I was eligible for 3 nights at Cat 4. He just told me it wasn't a switchable option.