Originally Posted by
alrvd83
So this most recent mgabonus, I called this past August and they switched it to the 2 cat 1-5 certificates...i was originally signed up for the 40k pt bonus after 20 stays.
They said it wouldnt change on my online profile, but they would track it on their end.
I called back November to check on the status, and they said the agent, back in August, told me incorrect information. Their rewards department cannot add 1-5 certificates onto my account...they can however add pts of course. This is what I was told over the phone....
So therefore he went to speak to a supervisor, and instead agreed to give me 50k points after my 4th stay...this was his nice gesture for the mistake the agent made in August (which is equivalent to 2 cat 1-5 certificates)
I just received the 50k points...not too bad
Some may doubt what I am saying, so if you want further proof, then PM me and ill send you a screenshot of the "goodwill adjustment" on my account
This is interesting. For the last megabonus I called to get mind switched from points because we were having a baby and as a result my usual travel was going to be cut short. Similar to you situation, I was told that it wouldn't show up on the account. I tried to ask for the two nights up to category 5, but they only offered the three nights up to a category four. I have received two of the nights already. I called them to see if I was one or two nights stays away from the third and final free night and I was told I was only one away. Lucky for me I have one more stay. They said if the third free night does not post to just call back after the stay.
Btw, I couldn't get a reason from the customer service agent as to why I couldn't get the 2 nights up to Cat 5, but that I was eligible for 3 nights at Cat 4. He just told me it wasn't a switchable option.