Originally Posted by lovely15

Granted, I am lowly Gold and don't travel a whole lot, but I've never seen this before: just received an email for a hotel we're booked at this weekend.

Dear <redacted>,
Welcome to the <redacted>! It is always great to have our elite members staying with us, and as such, I realize that you travel a lot and expect nothing but the very best from our hotel. We here at the <redacted> hope to meet and exceed any and all expectations that you may have.

To help get your stay with us off to a good start, let me formally introduce myself. My name is <redacted> and I hope you will look to me to take care of things for you, both before your arrival and during your stay. I am at your service any time to answer any questions and address any concerns you may have. Simply think of me as your personal liaison to the hotel. Should you need any assistance with room requests, dinner reservations, etc., I am only an email away. Don’t forget, we are located three miles from the <redacted>, our premium mall with over twenty dining options. Also we are conveniently located only 25 miles from <redacted>.
I look forward to welcoming you to our hotel.

This appears to be unrelated to the VC (which I already used and got a confirmation for), so what's the deal? It is a Marriott.