FlyerTalk Forums - View Single Post - Booking a "Mercure Privilège" Room

Dec 17, 2012, 7:26 am

#9

AccorHotels Concierge

Company Representative, Accorhotels

Join Date: Mar 2011

Location: France

Programs: ALL - Accor Live Limitless

Posts: 751

Hi frechen,

I'm happy to be of service!

Regarding your question, the Le Club Accorhotels team handles all hotel promotions, and therefore, is more likely to help you should you be facing issues. However, this doesn't mean that the hotels themselves can't be useful

I remain available if you still have questions.

All the best,

Chris

Quote:

Originally Posted by frechen

Hello Chris,

thank you very much for your help and work to improve the program. When booking that type of room (Privilège at Mercure) I was quite sure I would have to "work" to receive the extra points offered with this room.

At another Mercure (where I was staying in a regular room) the hotel itself promoted in the elevators to book a Privilège room and spoke of the double points as well. Therefore (plus the other benefits) I went for that kind of room this time.

But whose job is to guarantee the double points: Le Club's or the individual hotel's?

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