Originally Posted by
signothetimes53
Fine, that's your view, but it's not mine.
Which customer do I want to reward first: the one with a 15-year track record of loyalty, or the one with perhaps one year? The message the Sheraton Boston delivered to me was that my long loyalty counted for nothing, until I complained.
I don't think you have enough info to make that judgment call. I can tell you from staying at this property plenty of times over the past twenty years that the Plat assignments are typically NOT random and, more often than not, are preassigned prior to arrival, which I really like.
Also well worth noting that this is a high-demand hotel that sees well more than its fair share of SPG elites on any given night. I remember being there 5 or 6 years ago, and their SPG on-site coordinator told me she had more than 300 Platinums in house that night.
Lifetime Plat status is great, but that longevity is just one of many factors taken into consideration for assigning upgrades. BY NO MEANS has Plat Lifetime status ever been communicated as a Platinum Top Tier status -- it isn't.
Sorry you were disappointed, but your lifetime status is but one small component of the decision making process here.