Originally Posted by
Travel Pro
Don't see why you should be "unnerved" as you've never been promised anything you're not getting.
I've achieved "lifetime" status in a few programs (air and hotel) and don't expect any other special treatment.
Fine, that's your view, but it's not mine.
Which customer do I want to reward first: the one with a 15-year track record of loyalty, or the one with perhaps one year? The message the Sheraton Boston delivered to me was that my long loyalty counted for nothing, until I complained.