Originally Posted by
UAGLOBAL
Hes in charge of all call centers- could the post 3/3 huge wait times have played a role?
Interesting. Over the past few weeks I have had some excellent experiences with the call centers. Much less attitude, genuine concern for helping 1K's, and most important words like 'No, the rules say no we can't do that' became 'Sure, we can move you to a different flight. What did you have in mind?'
Maybe he knew his butt was on the line and was trying to save his job? No idea. But I do welcome the changes, er, reversions to the old United way of treating customers. And if this guy leaving contributed to that, so be it.
I'm sure he'll resurface soon enough, and once again start screwing over somebody else's best customers.