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Thread: Chicago Arrival - Poor Experience
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Old Dec 14, 2012 | 5:13 pm
  #2  
dkul
 
Join Date: Nov 2008
Location: LAX
Posts: 435
1) Ground handling is not handled by CX staff....contracted out.
2) BP doesn't scan? The TSA doesn't scan the BP....they are supposed to just check name, dep. and date. Not sure what you are refering to.

Your best move would be to send an email to customer service to inform them, that is the only way change will happen.
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