FlyerTalk Forums - View Single Post - Missing 20,000 SPG points due to staff errors - advice please
Old Dec 14, 2012 | 12:09 pm
  #37  
MDefl
 
Join Date: Feb 2011
Posts: 137
In this situation, the OP was led to believe, unintentionally, that by signing up for the Starwood program he was automatically registered for the promotion. I understand that this is a basic mis-communication between 2 parties but I think Starwood should credit the OP the points in this case.
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