Originally Posted by
craz
what wrong info did the OP get, it seems if anything they were told the Correct info, simply that the Bonus promo pts will not post at the same time as the Stay pts do but rather 2-4 weeks afterwards
the reasons you noted why they may not have posted is correct for reg pts, and telling the OP to wait was the correct answer
the agent said that he had reviewed the information regarding the op's stay & told the op to wait 2-4 weeks & the points would post....this lead the op to believe that the points would post on their own & he had to do nothing more....this was once again based on the information he received at the hotel....
the correct answer from the agent would have been to inform the op that he had reviewed the stay in question & the op would have to register for the promo in order to be eligible for the points....
Originally Posted by
craz
Seems you want to take ALL of the responsibility off of the Guest and place it onto the employees , sometimes that would be correct, but I just believe its not the employees job to ask and to check if a person followed all the T&Cs, seems you do and thats where we differ.
i certainly do not want to take all the responsibility off the op....had he not contacted starwood during the time he was eligible to enroll in the promotion then he would have been at fault....but he did & was told that his reservation had been reviewed, he had received the basic points & the rest would post 2-4 weeks later....
Originally Posted by
craz
If a person asks specifically about if they crossed all the Ts and dotted all the Is then yes the employee should check to the extent that they can in order to answer the person. But our OP Never asked that kind of a question and no reason for any employee to go and check , especially before the alotted time period hasnt past for the posting to have happened.
but the op did ask why he had not received the points....if the reservation had been reviewed then the agent should have informed the op that he had not registered....
Originally Posted by
craz
The OP simply had bad luck with the timing that the end of the 4th week fell after Registration was Closed. In life we win some and lose others.If SPG wants to give the OP the pts Im not saying they shouldnt do so, but if they say SOL then SPG would be correct. While it seems you disagree with that.And thats OK
i do disagree with your reasons & i think the op should get the points....i do not think spg would be correct if they do not do so but the op will just have to deal with it & move on in case this happens....