Originally Posted by MSPeconomist

I would have largely agreed with you earlier, but my impression is that either the good agents have mostly become Ambassadors now or simply that SPG cares less about the quality of the Plat Concierge agents and their supervisors because the customers that Starwood cares about now are presumed to have Ambassadors. It's very frustrating for those of us without Ambassadors, especially since the early participants have been grandfathered into the program and don't need 100 nights annually to keep their Ambassadors. (In my case, IIRC in 2008 I had 83 LC nights plus 8 or 10 more paid nights in St Regis properties and maybe a few in Sheraton or Westin, just as some people were being invited into the Ambassador program. In retrospect, I suspect that I may have just missed the cutoff that year or I was assigned to be part of the "not selected" control group for the experiment.)