Originally Posted by
monahos
Yes, some of the fields (including email) in my father's account just cannot be updated, either online or by phone. Predictably the customer service reps have no clue what the issue is.
The least aggravating solution was to use up the points and open a new account
Thanks. My new email address is actually the only one that shows up in my profile, so I guess that's two different glitches they don't know how to fix. It's going to take me a while to use my points due to limited vacation time, but I can understand why your father would use that solution!