The fog, the frost, the mass cancellations. R they really necessary?
I and my girlfriend were on different flights to cph today. I was on the scheduled 11.30am after her scheduled 9.20am... Her flight was cancelled, mine was 1hr delay... Her 2pm then became cancelled, her 4.40pm has now become cancelled and she has been there since 8am.. Whats irritated me is that she asked about the 11.30 and was told no seats yet when i was on the plane a seat was clearly available in biz and also behind me in the first row of economy... Does BA not have a standby policy at all which she could have been on rather than bumped from flight to flight..Shes BA silver.. Personally think this experience has been disappointing from all aspects, late cancellations, lack of personal touch..i know LHR is a busy airport but as soon as the going gets tough the passengers get dropped to get plane positioning back in orders is my best guess as the weather was fine when i finally left 2hrs late.. I realise its not just a BA issue but sometimes these things could be managed better within the departure complex