Originally Posted by
GenevaFlyer
Hi Khan,
Welcome to FT!
Can you please clarify what you mean by "ADMS by month end"? I don't see how additional penalties would be charged on top of those charged to change a ticket?
Thanks for the clarification,
GenevaFlyer
ADM = "Agency Debit Memo"
ADMs are issued to travel agents who use IATA’s Billing and Settlement Plan and are meant as a way for the airline to fine travel agents whenever tickets are not issued in compliance with the fare conditions.
Revenue Integrity policies ensure fare rules and other agreements between the Travel Agent and AFKL are respected and if not, settle the difference in an adequate and logical way, equal for all distribution channels.
Checks are performed on 057 and 074 documents, whatever the fare owner.
In particular are subject to audit:
- Issuances, refunds and after sales transactions (exchange and revalidation), with automated or manual farequotes
- All fare elements for published and negotiated programs
- EMD and collection of administrative charges or other fees
- Booking procedures
- Credit card acceptance procedures
Legal Position
Travel Agents Obligations are described in IATA Resolution 824 in which is stated that the Agent should issue tickets in compliance with Carrier's fares, fare rules, general conditions of carriage and written instructions of the carrier as provided to the Agent. Airlines have the right to audit and send ADMs for all transactions.
Please note fixed amounts will apply within Air France KLM ADM policies in case of
- Incorrect/missing baggage allowance
- Misplating - an ADM is sent in case of misuse of AF/KL ticket stock that can be a fixed amount depending on the cases
- Subclass abuse (KL only)
- Breaking of Married Segments (audit of tickets sold as O&D)
An ADM administrative foee of €10 (or the local currency equivalent or a locally agreed higher amount) will be collected.
Fare readjustment on fixed amounts may be reviewed with higher amount by AFKL based on the real revenue leakage for AFKL