Hi all

i issued a ticket using abominable fares of LLSRGB NLRDGB
LON-HRE-LON

1 KL1000L 10DEC Q LHRAMS HX2 635A 905A /DCKL
2 KL 523L 10DEC Q AMSHRE HX2 1020A 925P /DCKL
3 KL 523N 29DEC J HREAMS*HK2 1030P 1020A 30DEC
4 KL1021L 30DEC S AMSLHR*HK2 340P 405P /DCKL

client would like to go for voluntary change but as per gds rules THE MOST RESTRICTIVE CONDITIONS WILL APPLY" and i cant change date due to N class which is totally non changeable. but just to confirm all this i called KLM and KLM guys told me that i can change the date taking re validation charges of GBP 100 plus fare difference of new date. i was willing to change the date but my manager told me to not do this because if we do this this will surpass the GDS rules and there will be ADMS from KLM by the end of month.
i again call KLM and ask them if you could provide me some kind of en righting that there will be no ADMS from your side but they refused to do so.
when client call KLM they told her that date change can only be done from the travel agent side.
I then again call KLM and ask them to take over the PNR and make a date change from your side but again they refused to do so. Now i am confused , client is confused and my manager and KLM strict on their sides.

i am so much confused regarding all this ...

i would really appreciate you guys can help me what should i do ?