Originally Posted by
Jemimagold
Last month my husband and I arrived at LHR (from a US connecting flight) 40 minutes before our flt to MAD was to depart. The BA agent wouldn't give us boarding passes because we were "late". I disputed that 40 minutes prior to departure was late but he was adamant. In order to continue our trip, he said we had to take the following flt to MAD and pay a change fee for $600! We paid it since we had no choice at the time, and irritatingly, the flight we were put on was half full.
Were you on one ticket or separate tickets?
BA have strict rules on conformance in order to get flights away on time. You must clear security within 35 minutes before your flight's departure. If you only landed at T-40, then BA were correct to not give you a BP.
If you were on one though-ticket, I can't understand why you were charged $600.
If you were on separate tickets, then as far as BA is concerned, you were late for your next flight, and the fee is correct (albeit harsh).