Last month my husband and I arrived at LHR (from a US connecting flight) 40 minutes before our flt to MAD was to depart. The BA agent wouldn't give us boarding passes because we were "late". I disputed that 40 minutes prior to departure was late but he was adamant. In order to continue our trip, he said we had to take the following flt to MAD and pay a change fee for $600! We paid it since we had no choice at the time, and irritatingly, the flight we were put on was half full.

I lodged a dispute with BA via their website and have received no response. I called BA's Customer Service no. and no one answers the phone. Does anyone have any suggestions on how to contact a live person at BA so I can resolve this? Thanks in advance!