Dear LH lurker team,
Do you provide your upper management with some of the complaints, which arise in the LH forum or not ?
As you know that some of the posters in this forum are loyal customers to LH including many HON, who have real complaints and they might switch their business to other airlines due to the tough enhancements that your upper management keep enforcing.
Are you taking seriously these issues and rely them to LH upper management to address them or not? I hope you will not answer my question with the usual "We Do" clichee