Thank you. I knew I would get at least one of these "it did not affect you, so why do you care?" replies.

If we had had an emergency, it might well have affected me and many others. And if we had simply hit a pocket causing the AC to "fall" a couple of thousand feet, someone might well have had 80 lbs of dog come crashing down on them. The dog was in no way secured to prevent it from becoming a projectile.

The woman was not deaf or blind, and she managed to get the dog and herself down the stairs and onto the waiting bus ahead of almost everyone on arrival, so no obvious mobility problem. I suppose that leaves seizures and emotional support. She talked about taking the dog to the beach in PVR and letting it run and play with all the other dogs there, and how much it loved to swim in the ocean. So that may eliminate seizures as her problem.

I am not so much talking about this particular experience as about the basic issue, and wondering if others have had a negative or positive experience due to someone's service animal.