Originally Posted by mcdonalde

Dear Lufthansa FT team,

A problem - I have some missing miles on my account. Submitted them via your web form and was told that the class is ineligible (Y). Surely not? On your website Y class on Turkish (IAD - BEG) is marked as eligible for mileage claims.

On top of this, I tried to send an email to your U.S. rep ([email protected]) and got an email delivery status failure.

I tried to use the send an email contact form on your website, there must be a glitch, there is no send button at the moment (using Internet explorer, doesn't seen like a problem on my computer)!!

thanks for getting back to me.