Existing threads with Wells Fargo seem old. I have applied for a HELOC and I did it through the phone number listed on aa.com. I mentioned this offer, but the agent did not seem to be aware of it. I took her to aa.com and showed it. After a while she came back and said she will put a note to be sent to underwriting so that I get mileage credit. It felt like she did not know what she was doing.

The agent I am dealing with said that I must mention this to the banker at closing to get miles. Is this how it is normally done? I ask as the offer specifically states that one cannot get it retroactively.