Originally Posted by
twb3
Discussed situation with hotel GM next day and was dismissed with "the problem was all the members of your group checking in at the same time"
This sort of excuse really bothers me. I was at a hotel that was hosting a conference, and there was no hot water in the morning. Upon reporting this to the front desk, the response was "Oh, that happens whenever we have a conference - everyone takes a shower an hour before it starts!" The implication was that it was like an "Act of God" situation that was beyond the hotel's control, but it was far from it. In fact, if a hotel is in the business of hosting conferences, it should be prepared for all that means, from dealing with a crunch of people checking in the night before to having enough hot water for everyone.