Originally Posted by
sm82
How many bags did you have? Did they not roll? I typically see users of bell service as non-business travelers with children and a lot bags. Maybe I missed something and you had a lot of stuff for this conference.
As for that expectation, I've been to a lot of business meetings/conferences where the headcount is in excess of 800 and while these are JW's and Ritz's capacity just does not allow it. If I were on a vacation and not there for a large conference I think expectations would be that it should be available.
My hospitality experience comes from working for a company that specializes in "Vacations" and yet hosts conferences regularly. The hotel with highest convention capacity has room for 6,690 attendees.
If the company had created an under-staffing situation that led to this sort of service, heads would roll.