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Old Dec 5, 2012, 3:34 am
  #6  
theassassin
 
Join Date: Oct 2009
Location: Sydney, Australia
Programs: Qantas WP, LTG , Delta, SPG, Priority Club
Posts: 303
Hotel Services Sanity Check

It sounds like the hotel should have organised more staff to be on duty if they were sold out for a conference. I also think the GM could have apologised.
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