Thanks for pointing this out. I probably would not have noticed except for your help.
It looks like all my stays in November, except for November 2nd and 30th, had the same posting issue.
For example, base rate was 89.10 but only 77.00 was used in the point calculation. Base rate was 87.00 but only 85.00 was used.
Weeeeird.
I will PM the details to Gold Passport Concierge who has always provided exceptional customer service.
Originally Posted by
wlau
I have been Diamond for many years - seeing many and various point posting issues over the years with Diamond Amenity Points as well as the old G promos.
I have noticed the Diamond Amenity Points are posting much more accurately in the last several months, which is a good development. However, I now have noticed a trend of a different posting error -- base point calculation error.
The reported base point is always a few dollars short of the actual room rate. Never a fixed a mount, always in some fractional dollars. Say if the room rate was $99, only $94.60 or some random amount like that gets calculated into the base points.
I have called in several times over this but the reps are not nice about it. They insist that fax them a copy of the folio, even though I suggest I email it to make it go faster... It seems they just want to drag the issue out.
Has anyone else experienced similar problems lately?