I have been Diamond for many years - seeing many and various point posting issues over the years with Diamond Amenity Points as well as the old G promos.

I have noticed the Diamond Amenity Points are posting much more accurately in the last several months, which is a good development. However, I now have noticed a trend of a different posting error -- base point calculation error.

The reported base point is always a few dollars short of the actual room rate. Never a fixed a mount, always in some fractional dollars. Say if the room rate was $99, only $94.60 or some random amount like that gets calculated into the base points.

I have called in several times over this but the reps are not nice about it. They insist that fax them a copy of the folio, even though I suggest I email it to make it go faster... It seems they just want to drag the issue out.

Has anyone else experienced similar problems lately?