FlyerTalk Forums - View Single Post - Customer Relations vs AAdvantage Customer Service S (+ phone ticketing fee issue)
Old Nov 30, 2012, 4:59 pm
  #4  
brp
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Originally Posted by djibouti
If you were told you wouldn't be charged but would, you can always reverse the charge with your credit card company. I have no idea how that would play out.

Might not be worth the headache for $25 but if it's the principle, you could consider writing a letter to CR saying that you were charged for something to which you did not agree and you are contesting the charge with your credit card company and if they wish to discuss it with you prior to that happening they have two weeks to give you a call before you do it. Politely, of course
I'd expect this not to work. There is a clearly-documented fee that AA can refer to. All the OP has is his/her word. I'm not doubting it, but I think that it will be hard to get the credit card company to take that over a well-documented fee.

Inasmuch as the OP would have done the transaction fee or not, it seems, I'd also let it drop.

Cheers.
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