Hi,
I just received back a response for my request for compensation due to a 2 hour delay when united's computers went down on the 15th. Basically a form letter together with this:

"Your request for compensation is appreciated but please know we do not compensate for delays less than 4 hours. "

Anyone else hear the same thing? If that is indeed an official threshold for compensation that is solely united's fault that will be held to, that seems pretty ridiculous to me. I could see 2 hours, but 4? In the past when I flew other airlines more I've definitely been compensated for much shorter delays when they are the airline's fault. Doesn't give me any confidence in their ability to get me to where I need to go for one day meetings.