Thanks for coming by the forums, and for your prompt response. So far this week we have you from the revenue department, and someone from the tech side answering questions about the mobile app. If we could get someone on here to discuss Airpoints/status earning, we'd have all the bases covered.

So am I correct that a bike which would have cost $57.50 long-haul is now $295 since it's categorized as oversized? That seems excessive to me. Yes, a boxed-up bike is larger than most suitcases, but often weigh much less (20 pounds last time I flew with mine) than most stuffed-to-the-bursting-limit tourist suitcases. What is the justification for charging so much more than a normal bag? I can't believe the airline incurs anywhere near $200 in extra effort to handle a bike. Nor am I saying it should be carried for free, but $295??

Further, since "separately bagged sports equipment counts as one piece", according to the website, does that imply that I should dismantle my bike entirely and bring it in 3-4 separate bags, each of which measures less than the 62" linear restriction per piece? That seems ridiculous, and would make more work for your ground staff, but it's possible, and certainly seems worthwhile to save $200.

I can understand an overweight/oversize charge for something like a tennis ball machine, but skis, golf clubs and bikes aren't really that heavy relative to their size, and since they're carried most often by tourists, who are bringing revenue both to the airline and the nation, one would think that it would make sense to offer some sort of accommodation for these items (as some other airlines do).

Thanks again for your time.