Originally Posted by
turtleisland
The way I read it, it's only refundable if the new itinerary has complimentary preferred seats, and since he had to pay for it, sounds like it isn't.
The way I read it, if you pay for the seats, and then change your flight to one that has them for free, you get a refund. If it doesn't have complimentary preferred seats, you don't get a refund, presumably because that would transfer over to the new flight?
Or am I just being too optimistic...