Join Date: Jul 2007
Location: Washington, D.C.
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Posts: 1,021
CX Refuses to Follow OW Rules - What Can I Do?
I need some help.
Very soon I have a RTW trip planned that has the following routing.
ORD-HKG-DEL-HKG-SYD-HKG-JNB-CPT-LHR..
The first stop in HKG is a stopover.
The second sector through HKG is a transit. OW RTW rules say that you are allowed a transit of Asia from the South Pacific. CX says I am backtracking and want me to take the SYD-HKG flight. I don't want to do the latter since it does not have First and I have plans to have dinner with friends on the evening of the transit.
Just two weeks ago I flew EZE-MIA-LHR vice EZE-LHR which is and was exactly the same type of routing with a transit - not stopover back through North America to reach Europe.
No where in the OW RTW rules do I see anything that says that I must take the most direct routing. As noted earlier, the rules clearly state the transit is allowed.
What can I do? The issue apparently is with CX's North American RTW rating desk.
Help!