FlyerTalk Forums - View Single Post - Promotion Discussion Thread 2012
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Old Nov 26, 2012, 9:25 pm
  #1196  
storewanderer
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
I had a similar issue with the stay 7 nights, get 10,000 points promotion but it went in the opposite sequence of yours. I registered in late September. I had a couple stays in very early October and those stays did not post. I stayed again earlier this month and noticed the nights from those stays posted toward the promotion.

Both rural HIX properties. No sign of an exclusion or similar.

I e-mailed customer service and they reconciled the situation by crediting me for the nights stayed in early October and the points then posted to my account as an adjustment.

I was not targeted for the offer.
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