[QUOTE=PhillyPhlyer40;10315759]The service issues were HORRIBLE in my stay. I was booked and confirmed into a suite for vacation on passport plus (160% of regular rate) Hyatt points for early August 2008. Upon arrival, I was told that I had a "free upgrade" to 2 connecting room, instead of my SUITE!
The on duty manager told me that they knew they had overbooked the room 24 hours earlier, but no attempt was made to find me alternative accomodations or even contact me to see if I would like to cancel!
[QUOTE]
Originally Posted by
SethLevy
The General Manager of this hotel Michael Graves is one of the worst GMs in the Hyatt family. He does not return phone calls or emails and allows his staff to treat guests in a rude manner.
I am truly surprised at how the service level has declined at this hotel, from front desk staff to club staff, there is clearly an attitude shift.
Originally Posted by
price123
This is the 3rd time you have made such a comment without giving details.
Originally Posted by
RichardInSF
It's difficult for others to assess the validity of what you say with so little information, assuming that your intention was to get comments. Many of us, including me, do not believe this hotel is poorly run so detailing your situation concisely would be helpful. Also helpful is knowing who you contacted at both the time of your stay and since within management and their responses.
Price/Richard-
Booked suite on passport award. Was told "you will be more comfortable in a connnecting room". Told "we wont even charge you anymore"
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Will never stay here. Every trip back has been WONDERFUL at the Marriott County Hall/Andaz. Will never step foot in the hotel again.