Never did get a call back from the refund department, but my refund just appeared... not very good communication and took way too long, but the refund is complete.
They need to reengineer the refund process!
Originally Posted by
AlanB
I'd call and ask the agent for a transfer to Customer service, let them deal with it. Not a regular agent.
I'm not even sure if Amtrak bothers to participate in the BBB, so there is probably very little that the BBB can do. Even if Amtrak participated, the BBB is still very limited in what they can do.