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Thread: DL survey's after flight....Who read them? Do they matter?
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Old Nov 26, 2012 | 1:51 pm
  #5  
sbagdon
 
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Originally Posted by RacingJunkie
You get them after every flight?

I only get them when the flight is delayed or apparently there has been another issue with the flight. Depending upon my mood I'll fill them out.
I got one, and there were no obvious service issues. It was a non-DL web address, so I figure it's for metricing, not service issue resolution.

I figure the only way to get anythign done it talk-to-us. Anything else is just for startegic metricing.
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