Hey everyone, I require your collective knowledge/experience because Etihad's website and call centre was really unclear and inconstant.

I'm flying with them in 2 weeks from Milan to Sydney, Austalia and from Christchurch to Milan all on one multi-city ticket from Etihad (code share with NZ air from Christchurch to Sydney).

I wanted to know how to pack my bike the way they prefer so I wouldn't be forced to sign a waver of liability form for my bike/luggage (a blog said airlines do that). I couldn't find the answer on their website, and got inconsistant answers when I called their hotline. In the end I finally got the answer out of them that they "are not responsible for any damage of the bike." Well this scared the .... out of me. Imagine starting your Oz/NZ bike tour without a working bike and no money to replace it.. What they're saying is it doesn't matter HOW I pack it, just because it's a bike that means they could purposefully set it on fire and I wouldn't get a penny.

So I've done some research about the Montreal convention and EU laws and read through Etihad's 'General Conditions of Carriage'
(http://cms.etihadairways.com/sites/E....aspx#article8) and I couldn't find any legal reason how they would not be liable!

Am I just going nuts or did they blatantly lie to me??