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Old Nov 23, 2012 | 1:52 am
  #1080  
flame
 
Join Date: Jul 2001
Location: Dublin, Ireland
Programs: EI Silver, AF Ivory, SPG Gold, HH, IHG Priority Club, Choice Privileges
Posts: 354
I have just returned home to Ireland from the US.

On the US domestic leg from LAS to JFK, I flew on a B738. EC seat was 10F.

I have never ever experienced such an uncomfortable seat on a flight in any of my travels

Had I saved my money and had seated myself in regular Y seats, it would have been far more enjoyable than the EC product that I paid Delta to experience

I have emailed their customer relations people, and as I live in Europe I received a reply from KLM in Amsterdam, which added insult to injury. It was a condescending attitude that did not recognise any of the issues I raised

Since then, I have sourced an email address for the CEO of Delta and have already forwarded him a copy of my complaint .. I wonder will I even hear from his office

To say, that I have a feeling of been gouged by Delta on their EC product is an understatement

Finally, if anyone is thinking of purchasing the EC product on a B7378 of Delta... avoid ANY of the bulkhead seats

If anyone would like a copy of my email of complaint outlining every detail, please just PM me with your email and I will send you a copy

Last edited by flame; Nov 23, 2012 at 1:55 am Reason: Spelling
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