Originally Posted by
Hypnotize
Dear god what did people do before electronics? Sorry but the entitlement of airline passengers to have anything and everything is beyond ridiculous.
Wow - quite rude a reply for someone making a simple statement in response to the thread.
As mentioned - it is about expectations. WestJet advertised the entertainment system - we boarded our flight with no books or magazines etc. because we expected the entertainment system. We had nothing to help us pass the time. It's expectations.
Let's look at it another way. You expect to be able to take 1 free checked bag on WestJet. If they suddenly changed the rules without informing you or advertising and you went to the airport to check in with your 1 checked bag and they said it will cost you $30.00 - I'm sure you would be on here complaining. Or what if they said - no more baggage - it's you only.
That's the point of the comment.