Dear Maria,
I know all of what you said. However, your website displays 2000 miles per segment for the flight, which is simply false. If it's not intentional, it's incompetent because -- as you say -- the change was made on September 1st and announced way before that.
As I said -- it took me less than three minutes to find this example, but your IT department claims that everything is in order.
HTB.
Dear htb,
Why waste your time on this, we will only get evasive answers. The website is simply customer misleading, just like codesharing booking classes (haven't heard anything sensible anymore from LGA from that....) Shame nobody would take LH to court for this, I bet then they'd improve the site then. Just my 2 pence.