Originally Posted by
xray
This is disappointing. I usually use my Amex at Shoppers. I wonder if this will also apply to the Canada Post outlets.
I think some feedback to SDM is warranted...will look for a link on the website.
I already gave them some feedback on their decision, on the survey that comes with the receipt we got from today's purchases. Several places in the survey where they asked for other comments had me saying that I thought it was a mistake to cut out AMEX after Dec. 1, and how they will lose some of our business because of that. And they will too, as Rexall still takes AMEX, and my wife has an Airmiles AMEX and can double up on some Airmiles offers with the frequent bonuses, or if I pay with my regular AMEX (and get MR's) she can still use her regular Airmiles card to get the miles. I don't really think that it will make a difference, nor do I think emailing them directly about our displeasure about losing AMEX (and the MR points) on the purchases will cause them to change their mind, but if there were a large enough outpouring of displeasure from the customers (which I don't think will happen) they might be forced to rethink the decision.
Someone mentioned in another thread on this that SDM didn't want to upgrade the point of sale readers (where you swipe or insert your card to be read) to a newer model to enable the pin code to be punched in, but we don't know if that's the reason for the change. Perhaps it's because SDM now has it's own credit card, or the new head of SDM is formerly from a large Canadian bank, or they just don't want the points competition for their Optima card (but you could still get AMEX MR points and Optima points on the same purchase, so probably not the latter), so we're just guessing the
reasoning here.
Nevertheless, not a very customer-friendly move, IMO.
bj-21.