Originally Posted by
onfo
So DL says that it was a unilateral decision by x.uk? Is x.uk bound by DOT? I know that the 24 hr cancellation rule doesn't apply to OTA's. seems that x.uk is risking negative publicity. Does anyone have any contacts for getting this out into the public? It is absolutely ridiculous that they are canceling tickets last minute.
x,uk had the following explanation.
We regret to inform you that this itinerary has not been able to be confirmed at the price stated due to an error in how the price was filed on the Expedia.co.uk website by the airline concerned.
On behalf of our airline partner we wish to sincerely apologise for this error which has now been corrected for future reservations. You will be receiving a full refund and as a gesture of goodwill we will issue an additional refund of £100.00 on your original form of payment.