MyPoints is the type of company that would've been featured in numerous exposés on TV if they were a traditional institution like a bank. Despite offering "how are we doing?" survey links for several months, their customer service has continued to go steadily downhill. It seems that email responses are not only canned, but the whole process now seems to automated. It feels like all incoming mail is filtered and responses are generated based on keywords, rather than at least being glanced at by a human.

It has become common recently for EVERY answer to be "your account has been credited" even though there is no truth to the statement. When you reply to these posts, you get no response and you eventually have to restart the entire process over again.

[This message has been edited by Carl (edited 02-09-2000).]