Originally Posted by
stut
As your flight was on an EU carrier, and cancelled without informing you, you may be entitled to compensation under EU regulation 261/2004:
http://en.wikipedia.org/wiki/Regulation_261/2004
However, I don't know what the airline has to do to show they have 'contacted' you. If it's the case that they emailed you, but it went to spam, I've no idea whether they can claim that was enough effort.
Hi, thanks! I don't think it went to spam as I did receive all their other communication...
Originally Posted by
Flubber2012
Send yourself a bill for not checking/confirming your flight prior to leaving for the airport.
Send God a bill for the bad weather.
I don't think the air carriers owe you anything.
In the EU, passengers have rights.
And leaving our luggage in Frankfurt was the fault of the airline.
Originally Posted by
Centipede100
bobvangeel
Brussels Airlines owes you 250 euros per passenger for the cancelled flight. There is no may about it. It is also down to the airline to prove they informed you of the cancellation.
Thanks!